Legal

Terms of Service

Last updated: September 19, 2026

These Terms of Service ("Terms") govern access to and use of the UpTrend Scaling website, dashboard, and related services (the "Service"), provided by UpTrend Scaling, LLC ("UpTrend Scaling," "we," "us," or "our"). By creating an account, starting a free trial, or otherwise using the Service, you agree to these Terms on behalf of yourself and the business you represent ("you" or "your").

1. The Service

UpTrend Scaling helps local businesses request Google reviews from their customers via SMS text message, email, and QR codes, and provides reporting on those requests. You provide the contact information for your own customers; we send the messages and track engagement on your behalf.

2. Accounts

You must provide accurate information when signing up and keep your login credentials confidential. You're responsible for all activity that happens under your account. Accounts are single business, single user for now; let us know if you need more than one person accessing your dashboard.

3. Your customer data and consent

You represent that you have the right to share your customers' names, phone numbers, and email addresses with us, and that you have a lawful basis (such as an existing business relationship) to contact them about leaving a review. You are responsible for complying with all applicable laws governing commercial text messages and emails, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and any state equivalents. Every message we send on your behalf includes a clear opt-out mechanism, and we will honor opt-out requests.

4. No fake or incentivized reviews

The Service is built to help you ask real customers for honest feedback. You agree not to use the Service to solicit reviews from people who didn't actually do business with you, to offer payment or discounts in exchange for a positive review, to filter or suppress requests based on anticipated review sentiment, or otherwise to violate Google's review policies or any other review platform's guidelines.

5. Subscriptions, billing, and cancellation

Paid plans are billed monthly per location, plus a one-time setup fee, through our payment processor, Stripe. If you start a free trial, you won't be charged until the trial period ends, and you can cancel any time before then at no cost. Subscriptions are month-to-month with no long-term contract; you may cancel at any time, effective at the end of your current billing period, by emailing hello@uptrendscaling.com. We don't provide refunds for partial billing periods except where required by law.

6. Acceptable use

You agree not to use the Service to send unlawful, harassing, or deceptive messages; to attempt to interfere with or disrupt the Service; to reverse-engineer or resell the Service without our written permission; or to use the Service in a way that violates the rights of any third party.

7. Third-party services

The Service relies on third-party providers to operate, including Stripe for payments, Telnyx for SMS delivery, and Resend for email delivery. Your use of the Service is also subject to the applicable terms of those providers where relevant to the features they power.

8. Termination

We may suspend or terminate access to the Service if these Terms are violated, if payment is not received, or if we reasonably believe the Service is being used to send unlawful or unsolicited messages. You may stop using the Service and cancel your account at any time.

9. Disclaimers and limitation of liability

The Service is provided "as is" without warranties of any kind, express or implied. We don't guarantee any specific number of reviews, response rate, or business outcome. To the fullest extent permitted by law, UpTrend Scaling won't be liable for any indirect, incidental, or consequential damages arising from use of the Service, and our total liability for any claim is limited to the amount you paid us in the three months before the claim arose.

10. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll let you know by email or by posting a notice in the dashboard. Continued use of the Service after changes take effect means you accept the updated Terms.

11. Contact

Questions about these Terms? Email hello@uptrendscaling.com.